services offered by Working Solutions™ include:
Learning OnDemand™ - Working Solutions’
Distance Learning OnDemand™ is a solution
to provide course design, methods of instruction,
and facilitation for a virtual learning/educating
experience. Our methodologies and course design
help agents retain information and increases their
ability to be utilized. Training costs can be
reduced by up to 30%.
Continuity Planning and Support™ - Working
Solutions has call center systems and infrastructures
immediately available to help corporations maintain
their business operations in times of need due
to unforeseen disaster. Solutions can be implemented
within a 24-hour period to help minimize loss
of productivity and revenues.
ACD & IVR Services - Working Solutions
provides customers the means to support their
call center activities without any additional
infrastructure or equipment costs. We can support
customer needs with our in-house network of secure,
advanced technology systems.
Transcription Services™ - Working Solutions
provides agents who are skilled at real-time transcription,
ensuring accuracy and efficiency of data. Our
agents have an average of seven years experience
to better help our customers receive timely and
accurate information. “Real-time”
transcription turn-around allows more efficiencies
in data input, saving time and costs.